Last updated: 1 August 2026

At Dee’s Saffa Shop, customer satisfaction is at the heart of everything we do. We want you to feel confident in every purchase and will always aim to resolve any concerns promptly and fairly.

This policy is provided in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Your Right to Cancel (Non-Perishable Items)
For non-perishable goods purchased online, you have the right to cancel your order within 14 days of receiving your items, even if you have simply changed your mind.

You then have a further 14 days to return the goods to us after notifying us of your cancellation.

To exercise this right, please contact us at:
Email: hello@deessaffashop.co.uk

Please include:
– Your order number
– Your full name
– The item(s) you wish to return
– Reason for return

Refunds will be processed within 14 days of receiving the returned goods.

2. Perishable Food Items (Important Exception)
Due to the nature of our products, perishable food items are exempt from the 14-day change-of-mind return period.

This includes, but is not limited to:
– Biltong
– Droëwors
– Cured meats
– Chilled products
– Frozen goods
– Items with a short shelf life
– Opened food products

In line with UK regulations, perishable goods are not eligible for return unless they are faulty or damaged.

3. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, incorrect, incomplete, or unfit for consumption, please contact us within 24 hours of delivery.

Email: hello@deessaffashop.co.uk

To help us resolve the issue efficiently, please include:
– Your order number
– Photographs of the item(s) and packaging
– A brief description of the issue

All reports will be reviewed promptly and handled in line with this policy. Where appropriate, we will offer:
– A replacement
– Store credit
– A full refund

Your statutory rights remain unaffected.

4. Delivery Issues
If your order is delayed, lost, or appears to have been tampered with, please contact us as soon as possible.
We will work closely with our courier partners to investigate and resolve the issue.

5. Return Postage Costs
Where a return is accepted under your cancellation rights, you are responsible for the cost of return postage.

If an item is faulty, damaged, or supplied in error, Dee’s Saffa Shop will cover reasonable return postage costs.

6. Refund Method
Refunds will be issued to the original payment method used at checkout.

Please allow 3-5 working days after processing for the funds to appear in your account.

7. Contact Us
For any returns or refund enquiries, please contact:

Dee’s Saffa Shop
Email: hello@deessaffashop.co.uk
Phone: 020 8259 4224