At Dee’s Saffa Shop, we are committed to delivering your order with care, reliability, and attention to detail.

1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

2. Delivery Locations
We currently deliver within the United Kingdom.
For enquiries please contact us at hello@deessaffashop.co.uk.

3. Delivery Timeframes
Estimated delivery times are as follows:
– UK Mainland Delivery : 1–2 business days

Orders placed before 12pm daily will be dispatch for next day delivery and Thursdays 12pm is the cut off for next day deliveries.  Orders placed after 12pm Thursday will only be dispatch the next Monday.

These timeframes are provided as a guide and may vary depending on your location and courier services.

4. Shipping Costs
Delivery charges are calculated at checkout based on your selected delivery service and location.
Any promotional shipping offers will be clearly stated on our website.

5. Delivery Conditions
Please ensure that all delivery information provided at checkout is accurate and complete.
Dee’s Saffa Shop cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address details.

No meat products are suitable for re-freezing, unless the product is still frozen on arrival. Due to the weather conditions and delayed courier service, it’s possible for it to thaw, so please keep that in mind when ordering.

6. Delays
While we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our control.
We appreciate your understanding and will always do our best to assist where possible.

7. Damaged, Faulty, or Missing Items
If your order arrives damaged, faulty, incorrect, or incomplete, please contact us within 24 hours of delivery.

Email: hello@deessaffashop.co.uk

To help us resolve the issue promptly, please include:
– Your order number
– Photographs of the item(s) and packaging
– A brief description of the issue

All reports will be reviewed and handled in line with our Returns & Refunds Policy. Where appropriate, a replacement, store credit, or refund will be arranged.

8. Returns and Delivery
For full details on returning items, including eligibility and timeframes, please refer to our Returns & Refunds Policy.
Return shipping responsibilities and costs are outlined within that policy.

9. Contact Us
If you have any questions regarding delivery or shipping, please contact:

Dee’s Saffa Shop
Email: hello@deessaffashop.co.uk

Last updated: 1 August 2026